Privacy Policy

1. Introduction

At Speech-to-Text.cn ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our speech-to-text services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Personal Information

We may collect personal information that you provide directly to us, such as:

• Account information: When you register for an account, we collect your email address, name, and password.
• Profile information: Information you provide in your user profile, such as your name, avatar, or contact information.
• Payment information: When you subscribe to our paid services, we collect payment details, billing address, and other financial information necessary to process your payment.
• Communications: Information you provide when you contact us for customer support or otherwise communicate with us.

2.2 User Content

We collect the audio and video files you upload or provide URLs to for transcription purposes. These files may contain personal information or other sensitive information depending on their content.

2.3 Usage Information

We automatically collect information about your use of our Services, including:

• Log data: Information that your browser sends whenever you visit our website or use our Services, including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, page views, and referring/exit pages.
• Device information: Information about the device you use to access our Services, including hardware model, operating system and version, unique device identifiers, and mobile network information.
• Usage statistics: Information about how you use our Services, such as the features you use, the time spent on our Services, and the frequency of your visits.
• API usage: If you use our API, we collect information about your API requests, including timestamps, endpoints accessed, and usage volume.

2.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. We use cookies for the following purposes:

• Essential cookies: These cookies are necessary for the operation of our Services. They include, for example, cookies that enable you to log into secure areas.
• Analytical/performance cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our Services. This helps us improve the way our Services work.
• Functionality cookies: These cookies enable us to personalize content and remember your preferences.
• Targeting cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed to deliver more relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process and complete transactions, and send you related information, including purchase confirmations and invoices
• Send administrative messages, such as confirmations, technical notices, updates, and security alerts
• Respond to your comments, questions, and requests, and provide customer service
• Personalize your experience and deliver content and product features relevant to your interests
• Monitor and analyze trends, usage, and activities in connection with our Services to improve them
• Detect, investigate, and prevent fraudulent transactions, unauthorized access to our Services, and other illegal activities
• Carry out any other purpose described to you at the time the information was collected

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.2 For Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, dissolution, sale of all or a portion of our assets, or transition of service to another provider, your personal information may be transferred as part of such a transaction.

4.3 For Legal Purposes

We may disclose your information if we believe that such action is necessary to:

• Comply with legal obligations, such as responding to lawful requests from public authorities
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Services
• Protect the personal safety of users of the Services or the public
• Protect against legal liability

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this policy.

User Content (audio and video files uploaded for transcription) will be retained for a limited period after processing to allow you to access the transcription results. After this period, we may delete the original files to conserve storage space. The transcribed text may be retained for a longer period as part of your account history.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. Data Analytics

We may use third-party Service Providers to monitor and analyze the use of our Services.

7.1 Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

7.2 Other Analytics Services

We may use other analytics services to improve our Services. These services help us analyze how users use our Services, including which features are most popular and how users navigate through our website.

8. Third-Party Services

Our Services may contain links to other websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

10. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. International Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside China and choose to provide information to us, please note that we transfer the data, including personal information, to China and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: ilirnax@gmail.com